SupportReal Humans, Ready And Willing To Help You 24x7
Team of competent and experienced admins, technicians and customer service representatives on your back and call 24x7. We're even here on public holidays!
When you have a problem just shoot us an email and check back in 4 hours . Our response and resolution will be waiting in your inbox. This way you can do something more productive than being on hold!
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Servers Monitored 24x7.
Automated server checker scans all servers every 5 minutes around the clock. If problem is detected, SMS notification is sent to our technicians who rsolve the issue immediately. Servers and customers are never left unattended, during the daytime, at night, On holidays, at all timezones, there's always someone monitoring the servers. |
Emergency Policy: Priority of reply
Discovering your website is offline is inconvenient and frustrating enough. To top it all off, having your support requests ignored for hours is plain cruel! If your website is offline, our support team will treat it as top priority. The issue will get resolved quickly and efficiently without delays. |
To get emergency support simply send us a request marked "URGENT" and it'll be forwarded directly to the person in charge of urgent requests. We appreciate you not misusing this priority policy for issues which are not truly urgent.
This direct statement captures what we do best and the very reason we exist. We are here to provide you with world-class support 24/7/365.
Our experience with delivering top-notch support combined with our fast, reliable and secure hosting infrastructure, make Webhostie hosting solutions easy to use and hassle-free.
From the beginning, we realised that three elements must align for us to continuously deliver high-quality support: dedicated people, constant training and use of the latest technology.
